Everyone has rights with regard to how their personal information is handled. During the course of its activities, the Company will collect, store and process personal information about individuals.
These can include customers, suppliers, business contacts, employees, and other people that the Company has a relationship with or may need to contact.
The Company recognises the need to treat this information in an appropriate and lawful manner and to ensure all personal data under our control is secure at all times.
This Privacy Statement sets out how Reliable Removals collects, uses, and protects any information that you give Reliable Removals, and what controls you have over the use of it.
If you are submitting information about a third party, we assume that you have sought their approval for this information to be used in the same way.
By transacting with Reliable Removals (including using its website) you consent to the collection, use and transfer of your personal information in accordance with this Policy. It is your responsibility to ensure that Reliable Removals is able to keep your personal data accurate and up-to-date.
To comply with the law this information must be collected and used fairly, stored safely and not disclosed to any other person unlawfully. To do this Reliable Removals must comply with the Data Protection Principles which are set out in the General Data Protection Regulation.
In summary, these state that personal data shall:
- be obtained and processed fairly and lawfully and shall not be processed unless certain conditions are met;
- only be obtained for a specified and lawful purpose and shall not be processed in any matter incompatible with that purpose;
- be adequate, relevant and not excessive for those purposes;
- be accurate and kept up to date;
- not kept for longer than is necessary for that purpose;
- be processed in accordance with the data subject’s rights;
- be kept safe from unauthorised access, accidental loss or destruction;
- not be transferred to a country outside the European Economic Area, unless that country has equivalent levels of protection for personal data.
Notification of data held and processed:
- All customers, suppliers, business contacts, employees, and other people that the Company has a relationship with or may need to contact are entitled to:
- know what information Reliable Removals holds and processes about them and why;
- know how to gain access to it;
- know how to keep it up to date;
- know what Reliable Removals is doing to comply with its obligations under the 1998 Act.
Reliable Removals will therefore upon request provide a standard form of notification. This will state all the types of data Reliable Removals holds and processes about the requester and the reason for which it is processed.
Rights to access information
All customers, suppliers, business contacts, employees, and other people that the Company has a relationship with or may need to contact have the right to access any personal data that is being kept about them either on a computer or in certain files. Any individual who wishes to exercise this right should request this in writing to firstname.lastname@example.org
Disputes and complaints
Individuals may have queries or complaints about how their personal data is being shared, particularly where they think the data is wrong or that the sharing is having an adverse effect on them. Where objections, negative comments or other expressions of concern have been raised with Reliable Removals, we will review the data and the sharing thereof in question. In particular, we will analyse the concerns raised and decide the appropriate action to be taken.
All queries or complaints are to be directed to email@example.com
Publication of information
Information that is already in the public domain is exempt from the 1998 Act.
Reliable Removals will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. However, we may share information with third parties whose services we use in conjunction with your case.
Reliable Removals may disclose personal information if required to do so by law or if we believe such an action is necessary to protect and defend the rights, property and personal safety of our company name and its website.
Reliable Removals is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure w,e have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Employees are made aware that unauthorised disclosure will usually be a disciplinary matter, and may be considered gross misconduct in some cases.
The data controller
Reliable Removals as a body corporate is the data controller under the Act, and the Corporation is therefore ultimately responsible for implementation.
Designated data controllers will deal with day to day matters such as:
- Ensuring that all data is processed fairly;
- ensuring that the data is accurate and that processes exist to check and amend data as necessary;
- ensuring that consent is obtained either generally or expressly;
- ensuring that policies, procedures and systems are in place to enable access by those whom the data concerns;
- ensuring that data is kept securely and disposed of properly;
- making sure that the notification requirements are satisfied;
- making determinations regarding the processing of data without consent, in cases of necessity or public interest.
Reliable Removals retains personal data no longer than is necessary for the purpose we have obtained it for. We ensure that personal data is disposed of when no longer needed as this will reduce the risk that it will become inaccurate, out of date or irrelevant.
Disposal of physical data
Physical data is disposed of by means of secure destruction and secure data disposal certificates are retained in accordance with the current retention policies.
Disposal of electronic data
Entire hard drives are securely wiped, such that the data is made unrecoverable. The entire drive is then subject to secure destruction and secure data disposal certificates are retained in accordance with the current retention policies.
Controlling personal information
If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing firstname.lastname@example.org
Specific information regarding websites
What we collect
If you chose to make an enquiry via our website we may collect the following information:
- contact information including email address and telephone numbers
- demographic information such as postcode
- other information relevant to your enquiry
A cookie is a small file which seeks your permission to be placed on your hard drive to store and sometimes track information about you. Most website browsers automatically accept cookies. If permission is refused you may be limited in the amount of access you have to our website and may not find it as useful as it can be. Although cookies identify a user’s computer, they do not access passwords or personally identify a service user.
In common with many websites the Reliable Removals website uses a number of cookies which capture limited information about the site’s users which are stored on your computer, tablet or smartphone.
Our website uses Google Analytics cookies which help us to measure how many people visit our site, and which parts of the website they find the most useful. This helps us develop new content and to improve the way the website works. Google Analytics does not identify individual visitors to our website. You can find our more information about Google Analytics on our website.
To prevent Google Analytics being set you can install the Google Analytics opt-out browser add-on. You can easily remove cookies from your computer at any time, and options to manage cookies are usually found in either Privacy or Options tabs within preference panels accessed from your browser’s main menu (usually found under headings such Edit, Tools, Options, or if you’re using a Macintosh under the menu option with name of the application you’re using).
We also use some cookies which are essential to the smooth running of the website and others that, for example, allow you to share our content on social networking sites such as Twitter or Facebook.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, Reliable Removals cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If we make material changes to this policy, we will provide notification by means of a notice on our home page, prior to the change becoming effective.